Refunds and Cancellations » Pure Luxe Lab

Refunds and Cancellations

Are there Refunds?

Sorry, ALL PURCHASES are FINAL. If you need to make a cancellation, the funds you’ve paid will act as a credit towards a future appointment.

Deadlines:

More than 48 hours prior to your appointment: 100 percent credit towards a future appointment.

24 hours prior to your appointment: 50 percent credit towards a future appointment.

Less than 24 hours: 25 percent credit towards future appointments.

NO SHOW: 0 percent credit. You will forfeit all payments made for this appointment.

What if I forgot to cancel my appointment and did not show up?

We send out reminders for your appointments. And as stated above, there are NO REFUNDS. If you do not show up to your appointment, you will forfeit the full amount for the Session Booked. The forfeited amount will NOT be available for use at a future date.

What if I’m late to my appointment?

If you are late for your appointment, that will be your time lost as to not affect the next client’s appointment. There are No Refunds on your time lost.

When do I pay for my services?

You will have to pay in full as soon as you book your appointment.

How Can I pay for my services?

We currently accept Venmo, PayPal and Cash App only.

Are there payment plans?

At the moment, we are not accepting payment plans for anything less than $600. Payment plans can be discussed for service packages totaling $600 or more before taxes.